Refund and Returns Policy

🔄 Returns and Exchanges

Due to the nature of our products and sourcing process, all watch sales are considered final unless otherwise specified in writing at the time of purchase.

🚫 Items Not Eligible for Return:

  • Custom-ordered or personalized timepieces

  • Any watch that has been worn, sized, or altered

  • Accessories or straps that have been used or installed

  • Clearance, discounted, or final-sale items

✅ Items That May Be Eligible for Return:

  • Unused watch accessories or straps in original, unopened packaging

  • Apparel or branded merchandise returned within 30 days of delivery

  • Non-custom items purchased online (subject to approval and restocking fees)

Requirements:

  • Must be returned within 30 days of delivery

  • Must include proof of purchase (receipt or invoice)

  • Must be in original condition and packaging

Restocking Fee: A 15% restocking fee may apply to approved returns.

💰 Refund Policy

Refunds are only processed if your return is:

  • Approved by our Returns Department

  • Received undamaged and in original condition

  • Returned within the required timeframe

Approved refunds will be issued to the original method of payment within 7–10 business days.

Important Notes:

  • Shipping and delivery charges are non-refundable

  • For cash purchases, refunds may be issued by company check

  • Refunds on bank wires or ACH transfers may incur processing fees

⚠️ Damaged or Defective Items

If you receive a watch or accessory that is damaged or defective, you must notify us within 48 hours of delivery. We may request photos and a written explanation. Depending on the case, we may:

  • Replace the item at no cost

  • Issue a refund or store credit

  • Assist you through the manufacturer’s warranty (if applicable)

👉 Please note: We do not accept returns based on buyer’s remorse after a watch has been worn, sized, or registered under warranty.

📦 Shipping & Return Logistics

To initiate a return, please contact us at:

📧 Email: info@importwatchesusa.com
📞 Phone: +1 (661) 261-4208

Return Address:
Import Watches USA
6922 Hollywood Blvd, 12th Floor
Los Angeles, CA 90028, United States

You are responsible for:

  • Return shipping costs

  • Proper packaging and insurance during transit

  • Providing tracking information

We recommend using a trackable, insured shipping service and retaining proof of shipment.

🌍 International Shipping Policy – Canada & The Netherlands

Effective Date: [Insert Date]
Last Updated: [Insert Date]

Import Watches USA proudly offers international shipping to customers in Canada and The Netherlands. Whether you’re purchasing a luxury timepiece or accessories, we ensure secure and compliant international delivery.

🇨🇦 Shipping to Canada

✅ Eligible Products:

  • Luxury watches (new & pre-owned)

  • Watch straps, accessories, and branded merchandise

📋 Customs, Duties & Taxes:

  • Shipments are subject to GST/HST, provincial taxes, brokerage, and customs duties

  • These fees are not included in your purchase price and must be paid upon import

  • Carriers or customs offices may contact you directly for payment before release

🚚 Shipping Methods:

  • Express courier (FedEx, UPS, DHL) for watches and accessories

  • Insured freight forwarding for high-value shipments (upon request)

📄 Documentation Provided:

  • Commercial Invoice

  • Proof of Purchase / Receipt

  • Serial number / Warranty details (for watches)

🇳🇱 Shipping to The Netherlands

✅ Eligible Products:

  • Select luxury watches (depending on compliance with EU import regulations)

  • Accessories, straps, and branded merchandise

🚢 Shipping Methods:

  • Express courier (DHL, FedEx, UPS) for watches and small items

  • Secured freight shipping (on request for bulk orders)

📋 Import Duties & VAT:

  • Dutch VAT (BTW) and customs duties apply

  • Fees are not included in our invoice and must be paid by the buyer

  • Customs clearance may require documentation before release

🔐 Responsibility & Insurance:

  • Risk of loss or damage transfers to the buyer once the package leaves our facility

  • We strongly recommend insurance for international shipments

  • Notify us immediately if damage occurs during transit — photos and signed delivery reports will be required

🕐 Estimated Delivery Times:

  • Canada: 3–7 business days (watches & accessories)

  • The Netherlands: 5–10 business days (express air) / 3–6 weeks (freight)

📞 Tracking & Updates:

  • You will receive shipping confirmation and tracking details by email

  • For high-value or freight shipments, we will coordinate directly with you or your broker

🔄 30-Day International Return & Refund Policy (Canada & The Netherlands)

⏳ Return Window:
You may request a return or exchange within 30 days of receiving your order. After 30 days, returns are not eligible.

✅ Eligible Returns:

  • Unworn, undamaged watches in original packaging

  • Unused straps or accessories

  • Apparel in original condition

🚫 Non-Returnable Items:

  • Custom or personalized watches

  • Watches that have been worn, sized, or registered

  • Clearance or special-order items

  • Electrical accessories once opened

📦 Return Shipping Process:

  • Contact us for a Return Merchandise Authorization (RMA)

  • Buyers are responsible for all international return shipping costs

  • Packages must be declared as “Returned Goods” to avoid duplicate customs charges

  • We are not responsible for lost or damaged return shipments

💵 Refunds:

  • Approved refunds are processed within 7–10 business days

  • Funds are returned via the original payment method

  • International banking timelines may cause delays

💰 Partial Refunds:
May apply if:

  • The item shows signs of use or wear

  • Original packaging is missing

  • Accessories or documents are not included

📝 Exceptions & Discretion

Import Watches USA reserves the right to:

  • Deny returns not compliant with this policy

  • Make case-by-case exceptions in special circumstances

  • Update or revise this policy at any time without prior notice

❓ Questions?

For order issues, return eligibility, or refund status, please contact our customer support team:

📧 Email: info@importwatches.us

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